FAQ - Order Processing and Payment

How long is the order processing time?

We will ship out the order in 1-2 working days to our third party logistics partner whom will carry out further delivery to you. All in all, it could takes about 3-5 days to complete the delivery to you.

How do I make an exchange?

We can agreed to an exchange if the item is send wrongly (not the correct item as per confirmed order) and as per original received condition for the one to one exchange. However, if the item is opened, then an exchange will not be acceptable.

What kinds of payment methods do you accept?

Payment is through our platform and if you prefer paynow or paylah, please send us a chat or email us - stating the order number and the preferred payment method.